Easy marks but what are they?
4 professional marks are awarded for:
FLOW - How well planned and easy to read is your answer
TONE - Is it professional, does it read like the person who writes it would sound
PERSUASIVENESS - does it convince me?
STRUCTURE of the statement - Is it a report, press statement, memo etc
These should be straightforward marks
Evidence shows though that students are not clear how a statement should be structured - so go and have a look at proper past papers in the exam centre and see how a report etc should look.