Individual and Group Behaviour

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MAIN CHARACTERISTICS

Behaviour always involves a complex interaction of the person and the situation.

Events in the surrounding environment (including the presence and behaviour of others) strongly influence the way people behave to any particular time; yet people always bring something of themselves in the situation.  

This “something” may include:

  • motivation level

  • perception

  • attitudes

  • personality

When you are dealing with other people there are different types of behaviour that can be adopted.

  • Assertive behaviour 

    - is direct, honest and professional communication. 

    It is insisting on your rights without violating the rights of others. 

    E.g. “I would like you to rework this report there are several mistakes in it.”

  • Aggressive behaviour 

    - violates another person’s rights and can lead to conflict. 

    E.g. “ I do not know how you have the nerve to submit this report, it has so many mistakes in it.”

  • Passive behaviour 

    - is giving in to another person in the belief that their rights are more important than one’s own. 

    E.g. “The mistakes in the report are probably my fault for not explaining it properly.”

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