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MC Question 13

Def Co provides accounting services to government departments. On average, each staff member works six chargeable hours per day, with the rest of their working day being spent on non-chargeable administrative work. One of the company’s main objectives is to produce a high level of quality and customer satisfaction.

Def Co has set its targets for the next year as follows:

(1) Cutting departmental expenditure by 5%
(2) Increasing the number of chargeable hours handled by advisers to 6·2 per day
(3) Obtaining a score of 4·7 or above on customer satisfaction surveys

Which of the above targets assesses economy, efficiency and effectiveness at Def Co?

Economy Efficiency Effectiveness
A. 1 3 2
B. 2 1 3
C. 3 2 1
D. 1 2 3