We'll always try to resolve any problems you have with our service as quickly as possible - right there and then by email, through our web chat or on the phone if you call.
We're hoping you'll never need to complain, so we're really sorry if you feel we've let you down. We want to make it right.
If you believe that we can’t resolve your concerns quickly by having a quick chat by telephone, email or web chat, please give us some details of your concerns by completing the form below.
We'll make initial contact with you within 48 hours.
All information you provide will be treated confidentially.
We aim to answer all complaints about our service within 5 calendar days.
If there are exceptional circumstances beyond our control, it may take longer.
- Talk to us about your problem, and we'll do our best to resolve it
- If you're not happy with the outcome, you can complain directly to ACCA
- If you have exhausted both aCOWtancy's complaints process and ACCA's, you can escalate to the appropriate regulator. Details of which can be found on https://www.accaglobal.com/gb/en/footer-toolbar/contact-us/unhappy.html