Syllabus A2. Performance Hierarchy 2 / 5

a) Discuss how the purpose, structure and content of a mission statement impacts on performance measurement and management.
b) Discuss how strategic objectives are cascaded down the organisation via the formulation of subsidiary performance objectives.
c) Apply critical success factor analysis in developing performance metrics from business objectives.
d) Identify and discuss the characteristics of operational performance.
e) Discuss the relative significance of planning activities as against controlling activities at different levels in the performance hierarchy.
Performance Hierarchy