APMP5

Syllabus E1. Alternative views of performance measurement 1 / 3

a) Apply and evaluate the ‘balanced scorecard’ approach as a way in which to improve the range and linkage between performance measures.
b) Apply and evaluate the ‘performance pyramid’ as a way in which to link strategy, operations and performance.
c) Apply and evaluate the work of Fitzgerald and Moon that considers performance measurement in business services using building blocks for dimensions, standards and rewards.
d) Discuss and evaluate the application of activity-based management.
e) Evaluate and apply the value-based management approaches to performance management.
Alternative views of performance measurement