APM syllabus

The date and time of delivery to the end user is now undertaken automatically and accurately - saving recording costs and costs of mistakes

Accuracy will also save the cost of the damage to Pattack’s relationship with the retailer and may help ensure future business

The drivers are not required to return to Pattack’s premises which will save the costs of the drivers’ time, vehicle fuel and associated vehicles costs

The same drivers who collect the parcels from the distributors will deliver the parcels to the end users. 

This will save cost as there is no need to employ two different types of driver for two different purposes. 

The process has merged the collection and delivery functions and therefore there is only a requirement for one type of driver.

The redesign of the process to tag the parcel at source will also help Pattack achieve its aim of being the best delivery company in Geeland as it will enable route planning to be undertaken on a more pro-active basis. 

Routes can now be planned as orders are communicated from retailers instead of waiting until all parcels have been brought back to Pattack’s premises. 

This is likely to enhance retailer satisfaction with the service Pattack is offering.

Electronic vehicle tagging will enable the delivery manager to respond to any requests from the retailers concerning delivery. 

Pattack can thereby demonstrate that it is reacting to retailer demands for real time information regarding delivery and can show that it is putting the overall retailer experience at the centre of its process redesign.

Bar-coding will reduce workload (no need now for both collection and delivery drivers) and so some will be made redundant / feel under threat

The remaining drivers, for example, should have schedules which are better planned and more efficient than the current ones, which should enhance their trust and faith both in the organisation generally and in the redesigned processes which has been initiated specifically. 

The delivery manager should also feel that he or she has more control over the entire process if he or she is able to see where delivery vehicles are at any given moment.