PMF5

Syllabus E3. Performance Analysis In Not For Profit Organisations 4 / 5

a) Comment on the problems of having non-quantifiable objectives in performance management.
b) Comment on the problems of having multiple objectives in this sector.
c) Explain how performance could be measured in this sector.
d) Outline Value for Money (VFM) as a public sector objective.
e) Describe, calculate and interpret non-financial performance indicators (NFPIs) and suggest methods to improve the performance indicated.
f) Discuss the difficulties of target setting in qualitative areas.
g) Analyse past performance and suggest ways for improving financial and non-financial performance.
h) Explain the causes and problems created by short-termism and financial manipulation of results and suggest methods to encourage a long term view.
Performance Analysis In Not For Profit Organisations