Past Exam Question on the Building Blocks
Which of the following statements regarding Fitzgerald and Moon’s Building Blocks model are correct?
(1) The determinants of performance are quality, innovation, resource utilisation and competitiveness
(2) Standards are targets for performance and should be fair, achievable and controllable
(3) Rewards encourage staff to work towards the standards and should be clear, motivating and controllable
(4) It is a performance measurement framework particularly suitable for service organisations
| A | (1), (2) and (3) |
| B | (2) and (3) only |
| C | (3) and (4) |
| D | (1), (2) and (4) |
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