CAT / FIA FBT Syllabus A. The Business Organisation, Its Stakeholders - Information Technology & Information sytems - Notes 2 / 3
Effects of IT and Information Systems on Business Processes
| routine processing | increase in volume, speed and accuracy |
| digital information & record keeping | people like to print stuff out! managers have access to more information more detailed planning is possible information for control possible better decision making due to better information |
| news skills/ways of working | employees to utilise it new systems require new ways of working |
| technological | commits an organisation to continual change |
| customer service | database, website etc = better customer service |
| information markets | organisations have had to look upon information as a commodity and to look more closely at how this affects their business |
| developments in communication | improvements and developments in communication are having a huge impact on businesses. email is quick and efficient, voice mail allows flexibility, technology can route incoming calls and personalise communication. computer conferencing encourages communication and video conferencing improve face to face contact and reduce travel costs |
| it & the employee/ employer relationship | there's a reduced need to follow chains of command information overload nature of work close business relationship regardless of location flexible working arrangements greater monitoring and control these are the same issues that are affected during downsizing due to developments in communications |