Syllabus D3. Not-for-profit organisations 3 / 7

a) Highlight and discuss the potential for diversity in objectives depending on organisation type.
b) Discuss the difficulties in measuring outputs when performance is not judged in terms of money or an easily quantifiable objective.
c) Discuss the use of benchmarking in public sector performance (league tables) and its effects on operational and strategic management and client behaviour.
d) Discuss how the combination of politics and the desire to measure public sector performance may result in undesirable service outcomes e.g. the use of targets.
e) Assess ‘value for money’ service provision as a measure of performance in not-for-profit organisations and the public
Not-for-profit organisations