ACCA BT Syllabus E. Personal Effectiveness and Communication in Business - Conflict Resolution or Referral - Notes ^{4 / 4}

Direct Approach: 

This approach concentrates on the leader confronting the issue head-on and is probably the best approach of all. 

Admittedly, conflict is uncomfortable to deal with, but it is best to look at issues objectively and to face them as they are. 

If criticism is used, it must be constructive to the recipients.

Bargaining: 

This technique is best used when both parties have some sort of idea or solution but simply cannot find common ground. 

Often a third party, such as a team leader, is needed to help find the compromise. 

Compromise involves give and take on both sides.

Enforcement of Team Rules: 

This technique is only used when it is obvious that a member does not want to be a team player and refuses to work with the rest. 

If enforcement has to be used on an individual, it may be best for that person to find another team.

Retreat: 

By simply avoiding it or working around it, a leader can often delay long enough for the individual to cool off. 

If this technique is used in the right environment and by an experienced leader, it can help to prevent minor incidents that are the result of someone having a bad day from becoming real problems that should never have occurred.

De-emphasis: 

This is a form of bargaining where the emphasis is on the areas of agreement. 

When parties realise that there are areas where they are in agreement, they can often begin to move in a new direction.