CAT / FIA FBT Syllabus E. Personal Effectiveness And Communication In Business - Arising Conflict at Work - Notes ^{1 / 4}

Conflict refers to a process in which one party (person or group) perceives that its interests are being opposed or negatively affected by another party.

Four primary levels of conflict may be present in organizations:

1. Intrapersonal conflict 

   – occurs within an individual and commonly result in inner tensions and frustration

2. Interpersonal conflict 

   – occurs when two or more individuals perceive that their attitudes, behaviours or preferred goals are in opposition

3. Intragroup conflict 

   – refers to disputes among some or all of a group’s members, which often affect a group’s dynamics and effectiveness.  Family-run businesses can be especially prone to intragroup and other types of conflict

4. Intergroup conflict 

   – refers to opposition, disagreements and disputes between groups or teams.