CAT / FIA FBT Syllabus E. Personal Effectiveness And Communication In Business - Personal and Organisational Performance - Notes ^{2 / 4}

Many people automatically assume that conflict is related to lower group and organisational performance.

This assumption is frequently incorrect.

Conflict can be either constructive or destructive to the function of a group.

Levels of conflict can be either too high or too low.

Either extreme hinders performance.

An optimal level is one at which there is enough conflict to stimulate creativity, allow tensions to be released and initiate the seeds for change.

Inadequate or excessive levels of conflict can hinder the effectiveness of a group or an organization, resulting in reduced satisfaction of group members, increased absence and turnover rates and eventually lower productivity.