CAT / FIA FMA Syllabus F. Performance Measurement - Performance indicator - Notes ^{11 / 15}

Effectiveness
- Financial indicators
  - Quality of service/output measures; e.g. exam results; pupil/teacher ratio
  - Utilisation of resources; e.g. hospital bed occupancy; are trained teacher fully used to teach the subjects they have been trained for?
  - Flexibility; e.g. average waiting time
- Non-financial indicators
  - Workplace morale
  - Staff attitude to dealing with the public
  - Client satisfaction in the service being provided
Efficiency
- Financial indicators to measure efficiency
  - Cost per unit of activity (eg cost per student)
  - Variance analysis
  - Comparisons with benchmark information
  - Cost component as a proportion of total costs
  - Costs recovered as a proportion of costs incurred
    (eg payment received from householders requesting collection of bulky/unusual items of refuse)
Economy
- A-value-for-money (VFM) audit will look also at the economy of the use of resources, for e.g. in the case of state education,
  it will look into the cost wages of school teachers, the cost of books, equipment