CAT / FIA FBT Syllabus E. Personal Effectiveness And Communication In Business - Conflict Avoidance - Notes 3 / 4
HOW CONFLICT CAN BE AVOIDED
The avoiding style refers to unassertive and uncooperative behaviours.
A person uses this style to stay away from conflict, ignore disagreements or remain neutral.
The avoidance approach reflects an aversion (dislike) to tension and frustration and may involve a decision to let a conflict work itself out.
This style may be desirable under some situations such as:
The issue is minor or only of passing importance and thus not worth the individual’s time or energy to confront the conflict
The individual does not have enough information to deal effectively with the conflict at that time
The individual’s power is so low relative to the other person’s that there is little chance of causing change
Others may resolve the conflict more effectively