Business Process Re-engineering

NotesObjective Test

Business Process Reengineering

A business process is a collection of linked tasks

BPR is the fundamental rethinking and radical redesign of existing business processes - often using IT

It supports TQM by finding innovative ways of meeting customer needs

How Does It Work?

  1. Eliminate non-value added activities

  2. Don't look for Incremental change, rather a revolutionary way of doing things

  3. Meet Customer Needs

Process reengineering focuses on simplification, improved quality, enhanced customer satisfaction and cost reduction

NotesObjective Test