CIMA P2 Syllabus A. Managing The Costs Of Creating Value - Business Process Re-engineering - Notes ^{9 / 10}

A business process is a collection of linked tasks

BPR is the fundamental rethinking and radical redesign of existing business processes - often using IT

It supports TQM by finding innovative ways of meeting customer needs

How Does It Work?

1. Eliminate non-value added activities

2. Don't look for Incremental change, rather a revolutionary way of doing things

3. Meet Customer Needs

Process reengineering focuses on simplification, improved quality, enhanced customer satisfaction and cost reduction