E2 Textbook Syllabus
Chapter 1
Syllabus A. Business models and value creation
A1. The Ecosystems of Organisations
- Business Ecosystems
- Value Creation and Value Capture
- Complexity and Orchestration
- Ecosystem Archetypes
- Regulation in Ecosystems
- Technologies in Ecosystems
- The Digital Customer
A2. The elements of business models
- The modern business model
- The concept of value
- Stakeholder needs
- Power, Urgency and Legitimacy
- Mendelow Matrix
- Dealing with stakeholder conflict
- Value creation
- Delivering value
- Capturing and sharing value
A2. Competitive Advantage
- Porter's 5 Force Model
- Threat of New Entrants
- Threat of substitutes
- Bargaining Power of Buyers
- Bargaining Power of Suppliers
- Competitive Rivalry
- Porter's Value Chain
- Porter's Diamond
- Porter's Generic Strategies
- Pestel Analysis
A3. New Business Models in Digital Ecosystems
- Disruption to Finance Function
- Digital Disruption
- Creating Disruptive Business Models
- Digital Operating Models
- Role of the C-Suite
- Balanced Scorecard
- Talent and Culture
- Accenture AI Model
Chapter 2
Syllabus B. Managing people performance
B1. Leadership and Management styles
- Authority and Power
- Responsibility and Delegation
- Functions of Management
- Drucker - Functions of Management
- Mintzberg on functions of a manager
- Management theories
- Herzberg 2-Factor Theory
- Systems Theory
- Contingency Theory
- Leadership
- Leadership perspective - Personality
- Leadership perspective - Style
- Theory X and Theory Y
- Blake and Mouton
- Leadership perspective: Contingency
- Fielder's Contingency model
- Human Relations School
- Transformational Approach
- Leadership in Virtual teams
- Leadership and Ethics
B2. Individual Performance
- Approaches to management control
- Control by organisation
- Health and Safety
- Disciplinary Action
- The 'Hot-Stove Rule' of Douglas McGregor
- Disciplinary Procedures
- ACAS Codes of Practice
- Grievance procedures
- Dismissal
- Equity Theories
- Performance Appraisal System
- Rewards
- Management by Objectives
- Balanced Scorecard
- Coaching, Mentoring and Counselling
- Culture
B2. Team Performance
- Types of Groups
- Group effectiveness
- Tuckman and Jensen
- Factors affecting cohesiveness of group
- Belbin's Team Role Theory
- High Performance Teams
- Distributive Leadership
- Negative Effects of Team Work
- Risky Shift
- Handling Conflict
B3. Negotiation, Influence and Persuasion
- Characteristics of Negotiation
- Types of Negotiation
- Phases of Negotiation
- Approaches to Negotiation
- Weapons of Influence
- Persuasion
B3. Communication and Meetings
- Types of Communication
- The Communication Process
- Noise
- Barriers to Communication
- Effective meetings
- Members of meetings
- Problems with meetings
B3. Conflict
- The Nature of Conflict
- Horizontal Conflict
- Vertical Conflict & Industrial Relations and Conflict
- Thomas' Conflict Handling Strategies
- Methods of Handling Conflict
- Alternative Methods of Handling Conflict
Chapter 3
Syllabus C. Managing projects
C1. Phases of Projects - Initiation
- The Five Process Areas
- Project Initiation - Feasibility
- Risk Management
- Risk Map and TARA
- Project Initiation Document
C1. Phases of Projects - Planning
All subject exam questionsC1. Phases of Projects - Execution and Completion
All subject exam questionsC2. Project Planning
- Project Management Software
- Work Breakdown Structure
- Gantt Charts
- Network Analysis
- Creating a Network Diagram
- EET
- LET
- Critical Pathway
- Float/Slack
- Features of a Network Diagram
- Milestones and Control Gates
- Uncertainty
- PERT - Formula
- Histograms
- Project Management: PRINCE2
- Project Management: PMBOK's 9 Knowledge Areas
C3. Concepts of Project Leadership
- Project Manager
- Project Team
- Project Manager: Functions
- Project Stakeholders
- Projects: Matrix Structure