The Communication Process

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Stages in the communication process:

  1. Sender - The process starts with the sender who wants to communicate with a particular receiver.

  2. Encoding - The sender encodes what he wants to communicate using words, numbers, etc into a message. The message is what is being transmitted.

  3. Channel -  Channel is the medium through which the message is being sent. The correct channel/medium has to be chosen as an inappropriate one can hamper the communication process.

    An example of an incorrect channel being chosen is if staff members infrequently check the intranet, but information that needs to be communicated to staff members is placed on the intranet. They will fail to receive the message because an incorrect channel has been chosen.

  4. Decoding - At this stage, the message is translated and its meaning is generated. There could be an error in decoding. For example, an email that says 'share the file' is misread as 'shred the file'.

  5. Receiver -  Responsibilities of the receiver include listening carefully, confirming understanding, and giving feedback.

  6. Feedback - At this stage, the receiver responds to the message. It gives the sender the knowledge that the message has been received as intended.

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