Question 3a
Examiners Report

Part (a) for 6 marks required a description of two methods for documenting the sales and despatch system along with an advantage and disadvantage for each method.

Candidates’ performance was unsatisfactory on this question, with a number of candidates not even attempting it. A significant proportion of candidates did not understand the question requirement fully, and so instead of suggesting methods such as flowcharts, narrative notes or questionnaires they considered manual and automated/electronic methods for a system.

In addition some candidates considered online versus telephone methods for recording sales transactions and others interpreted the question as requiring the documents of a sales system and so considered sales invoices and despatch notes. The question requirement was clear, candidates either did not read it carefully or they lacked the technical knowledge on documentation methods.

Those candidates who did correctly interpret the requirement often failed to maximise their marks as they identified the methods but did not describe them. In addition, candidates advantages and disadvantages were far too brief, a describe requirement needs more than a few words and “easy to understand” is not detailed enough to score the 1 mark available.

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