Generic processes

Notes

Generic processes

Control processes determine how organisations function

Some deal with inputs, some with outputs

Some involve direct management action others more indirect

Input Output
Direct manager involvement Supervision
Planning processes e.g. budgets and standards
Performance targets - profits, KPIs
Indirect manager invovement Culture of an organisation
Employee motivation
Resources
Internal markets

In the public sector, control of inputs has been traditional, but there has been a move towards targets for outputs in order to improve services.

A problem with performance targets is that it can be difficult to identify appropriate KPIs. High-level financial KPIs, such as ROI, are well-established and present no difficulty

Notes