ACCA SBL Syllabus H. Innovation, Performance Excellence & Change Management - Offshoring, Shared & Global Business Services - Notes ^{9 / 9}

Offshoring

This is a using a foreign entity for a particular process which used to be in-house.

Shared Service Centres

These aim to achieve significant cost reductions while improving service levels by using standardised technology and processes. 

Many large organisations centralise their IT support functions, where one IT helpdesk to serve the entire organisation, as opposed to individual divisions or departments having their own designated IT support.

Global Business Services

These are used by large, global organisations.

It basically brings together existing shared service and outsourcing to form a collaborative framework  in areas including finance, HR, IT and procurement.