ACCA SBL Syllabus H. Innovation, Performance Excellence & Change Management - Empowering Organisations - Notes ^{2 / 2}

Here we look at how workers can contribute to success

So empowerment means removing anything which prevents performance improvement - normally involving:

Investing in new technologies
Enhancing existing processes,
Developing new strategies.

Empowerment of the Workforce

Empowerment includes two key aspects:

1. Give workers freedom to decide how to do the necessary work

2. Make workers responsible for targets and quality control.

Often those at the "coal-face" understand whats wrong with a process better than seniors - but often they don;t have the power to change the process

Empowerment goes hand in hand with:

• Delayering

  Reducing the number of management levels from bottom to top

• Flexibility

  Give responsibility to the people closest to the product and customer and speed up the process

• New Technology

  'Knowledge workers' need less supervision
  Better information systems also remove the mystique and power of managers as possessors of knowledge and information in the organisation.