ACCA SBL Syllabus H. Innovation, Performance Excellence & Change Management - Evaluate The Effectiveness Of Current Organisational Processes - Notes 5 / 11
Gap Analysis
Here a project team assess the current position and processes and compare to target end state
The 'gaps' identified will help to determine the type of process redesign required.
EG. Website upgrade = basic change
Complete Restructuring = needs fundamental rethink of existing processes.
The project team conduct interviews existing process users - observe staff while they understand the improvements needed.
Need For A Holistic View
...when looking at a process redesign projects
See how different activities and resources interact. Eg a new website involves human and technical elements.
Business case and Benefits
Process change proposals create a business case.
This helps management decide the most appropriate process redesign
The business case will include the associated costs and the improvement objectives that will be achieved (benefits)