ACCA SBL Syllabus H. Innovation, Performance Excellence & Change Management - How should the process be changed? - Notes 6 / 11
Scope and Focus of Change
Harmon Process-Strategy Matrix
Which processes to change and how to change them
Audio Player
| Quadrant | Type of Process | Action Required |
|---|---|---|
| Bottom Left | Simple and stable; No competitive advantage from them | Automate them to be as efficient as possible. They are just a necessary evil eg. Payslips |
| Bottom Right | Simple and stable but Strategically important | Automation to a high standard e.g. Assembly work |
| Top Left | Complex and dynamic Not a core competence of ours though | Outsource e.g. Calculating tax to be paid |
| Top Right | Complex and dynamic A core competence | Carefully investigating and analysed Redesigned to create even more value |