CIMA E2 Syllabus B. Managing people performance - The Nature of Conflict - Notes ^{1 / 6}

A conflict can have both positive and negative impact on an organisation.

A constructive conflict is considered positive and beneficial to the organisation. An advantage of a constructive conflict is that it can release hostile feelings.

A destructive conflict is negative and tends to cause alienation between groups and individuals.

According to Daft, a destructive conflict diverts energy from organisational goals towards conflict, reduces coordination amongst groups, etc.

Symptoms of a conflict:

Hostility and jealousy between groups.
Poor communication.
Widespread frustration and dissatisfaction.