(iv) 1 mark per point:
Importance of quality information – up to 2 marks
Need for systems at Xela – up to 2 marks
Use Folt’s systems – up to 2 marks
Need for monitoring – up to 3 marks
Impact on the contract (SLAs) – up to 2 marks
Other sources of information – up to 2 marks
Maximum 9 marks

Professional presentation: up to 4 marks