(iv) Quality costs and TQM at manufacturing division
Discussion of categories of quality cost – up to 2 marks
Calculation/identification of quality costs – up to 3 marks
Discussion of results – up to 3 marks
Effect of TQM – up to 5 marks
Maximum 10 marks
(v) New information system
Aims of lean approach – up to 2 marks
Ways of achieving a lean system – up to 5 marks
Maximum 5 marks
Professional 4 marks